Return Policy

How to Return Your Product

1. Complete the Return Form: All returns must be accompanied by a completed return form.
2. Include the Original Invoice and Tags: Ensure that the original invoice and all original tags are attached to the product.
3. Refund Process: Refunds will be issued to the same payment method used for the purchase. Please note that shipping charges are non-refundable.
4. Return and Exchange Window: We accept returns and exchanges within 15 days from the delivery date, provide the items in their original condition—unused, unworn, and unwashed.
5. Original Packaging: Products must be returned with the original invoice, all tags attached, and in the original packaging materials.
6. Shipping Costs: Shipping the product back to our facility is at your own expense. You can use any shipping carrier of your choice.
7. Processing Time: Returns will be shipped within approximately 5-8 days. Once approved, an exchange or refund will be initiated.
8. Refund Timeline: Please allow 15-17 business days for the refund to appear in your bank account, depending on your bank's processing time.
9. Product Damage: We are not responsible for any damage to the product due to shipping, handling, regular wear, or washing.
10. Defective or Incorrect Items: If you receive defective or incorrect items, please contact us at support@highlandoutfit.com with the details, and we will promptly investigate the issue.
11. Lost or Stolen Orders: Please ensure that someone is present at the time of delivery, as we are not responsible for lost or stolen orders that show as delivered.

Return Address

Pack your unworn items, with the original tags, invoice, and packaging, and ship them to:

Highland Outfit Returns
Shah Rukn E Alam Clony,
D Block Multan 59300,
Pakistan
Email: support@highlandoutfit.com
Phone: +92 300 59713 14