Terms & Conditions
1. Agreement and Confirmation
By placing an order with Highland Outfit, you agree to our terms and conditions. Payment must be received in full before your order is processed. Once we confirm receipt of payment, we will send a confirmation email to the address you provided, and a legally binding contract will be established between us.
2. Order Rejection Policy
We reserve the right to decline your order for various reasons, including but not limited to:
- Insufficient stock availability;
- Delivery restrictions to your location;
- Incorrect pricing due to errors from our suppliers.
If we reject your order, we will inform you via email and refund any charges to your account within 30 days. We are not liable for any additional compensation for the inconvenience caused.
3. Pricing Information
All prices for goods are listed on our website and may be subject to additional delivery charges. Prices are processed in USD, and currency conversions are approximate. Prices may vary between the time of ordering and dispatch.
4. Cancellation Rights
You can cancel your order within 14 days of receiving your goods without any penalty. To cancel, notify us in writing. If goods have already been delivered, return them at your expense. Special orders, such as custom-made items, are not eligible for returns unless faulty.
5. Delivery Details
We will deliver your order to the address provided. Delivery will occur within 30 days of order acceptance. Ownership of goods transfers upon delivery, and risk of loss is borne by you once delivered.
6. Fraud Protection
We may use your personal information to perform fraud prevention checks. This information might be shared with credit reference agencies for verification purposes. Your credit rating will remain unaffected, and all data will be handled in accordance with data protection laws.
7. Contact and Notices
For any notices or communications, contact us at support@highlandoutfit.com. We will communicate any important updates through our website.
8. Force Majeure
We are not liable for delays or failures in delivering your order due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control.
9. Jurisdiction
Our terms and conditions are governed by the laws of England, and any disputes will be resolved within the English courts.
10. Comprehensive Agreement
These terms, along with our website’s prices, delivery details, and privacy policy, represent the entire agreement between us. No verbal or other representations alter these terms, except in cases of fraud.
Complaints Procedure
If you have any complaints, please contact us at support@highlandoutfit.com. If the issue remains unresolved, you can escalate it by writing to our customer services at the same email address.